Refund policy
Refund Policy
Customer satisfaction is our priority. If you are not completely satisfied with your purchase, you have the right to request a return under the following conditions:
Return Period
You may return the product within 14 days of receiving it, without providing any reason.
Return Conditions
The returned item must be unused, undamaged, and in its original packaging. All accessories must be included.
Return Process
To initiate a return, please contact us at: shreddlight@seznam.cz
Once your request is approved, we will provide further instructions on how to return the item.
Refunds
After receiving and inspecting the returned product, we will process your refund within 14 days. The refund will be issued using the same payment method used for the original purchase.
Return Shipping Costs
Customers are responsible for return shipping costs unless stated otherwise.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us as soon as possible. We will resolve the issue individually.
If you have any questions, feel free to contact us at shreddlight@seznam.cz.